The Wrap Lounge Set

At CHINLIT, we are committed to providing fast, reliable, and transparent shipping services.
Please review the details below for order processing times, shipping fees, and delivery estimates.

1. Order Processing Time

All orders are processed within 2–3 business days (Monday–Friday) after payment confirmation.

Note: During peak seasons (such as sales events or holidays), processing times may be slightly extended. Customers will be notified in case of significant delays.

Cut-off Time:
Orders placed before 5:00 PM EST will be processed the same business day.
Orders placed after 5:00 PM EST will be processed on the next business day.

2. Shipping Time

We aim to deliver your order as quickly as possible.

• Shipping time: 4–8 business days (Monday–Friday)
• Total delivery time: 6–11 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, customs processing, carrier delays, or other unforeseen issues.

Shipping Carriers

We use trusted carriers, including:

• USPS
• UPS
• FedEx
• DHL
• Local carriers (for Europe and international regions)

Once your order has been shipped, you will receive a tracking email with a tracking number.

3. Shipping Costs

We offer shipping options for eligible regions (including the United States, Canada, United Kingdom, Australia, and selected countries):

• Standard Shipping: 4,95$

Shipping options and availability will be displayed at checkout before payment.

4. Shipping Address & Changes

Shipping Address:
Customers are responsible for providing accurate and complete shipping information, including recipient name, phone number, street address, city, state, and postal code.

Address Changes:
If you need to change your shipping address, please contact us within 12 hours of placing your order.
We cannot guarantee changes once the order has been processed.

5. Fulfillment Locations

Orders may be shipped from Chinlit warehouse locations to ensure faster delivery: 1942 Broadway Street, Boulder, Colorado 80302, United States

6. Failed Delivery & Refused Shipments

If delivery fails due to incorrect address, inability to contact the recipient, or refusal without valid reason:

• The order may be returned or canceled
• Shipping fees are non-refundable
• Additional shipping fees may apply for re-delivery

7. Order Tracking

Once your order is shipped, you will receive a tracking email.
You can track your shipment using the provided tracking link or directly on the carrier’s website.

8. Lost or Missing Items

If your order is lost or missing items, please contact us within 48 hours of delivery.

We will assist in coordinating with the carrier and provide a suitable resolution if necessary.

9. International Shipping

For international orders, delivery times may vary.
Customs duties, import taxes, or additional fees may apply depending on your local regulations.

Duties & Taxes:
Customers are responsible for any customs duties, import taxes, or additional fees imposed by local authorities.

CHINLIT is not responsible for customs delays, additional charges, or issues beyond our control.

10. Policy Updates

CHINLIT reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page and will take effect immediately upon publication.

11. Contact Us

If you have any questions regarding shipping:

📍 Address: 1942 Broadway Street, Boulder, Colorado 80302, United States.

📞 Phone: +1 (970) 516 7651

✉️ Customer Support Email: hello@chinlit.store

🌐 Website: https://chinlit.store

⏱   Response time:  24–48 business hours

We’re here to help.

📍 Address: 1942 Broadway Street, Boulder, Colorado 80302, United States.

📞 Phone: +1 (970) 516 7651

✉️ Customer Support Email: hello@chinlit.store

🌐 Website: https://chinlit.store

⏱   Response time:  24–48 business hours

Customer Service Hours

• Monday – Friday: 8:00 AM – 5:00 PM (EST)
• Saturday: 10:00 AM – 5:00 PM (EST)
• Sunday: Closed

Response Time

We aim to reply to all customer inquiries within 24–48 business hours. During periods of high demand, responses may take slightly longer, and we appreciate your patience.

How We Can Help

Our customer support team is available to assist with a variety of inquiries, including:

• Order status and shipment tracking
• Shipping and delivery information
• Returns, exchanges, and refund requests
• Product details and purchasing guidance
• General questions about our store or policies

Customer satisfaction remains a priority at CHINLIT. We are committed to providing responsive support, transparent policies, and a shopping experience that customers can rely on from start to finish.